Privacy policy

The controller of the database is Multiservicios Jorvira, a Costa Rican company led by its founder, Raudyn Jiménez. You can contact us at soporte@multiserviciosjorvira.com or +506 8876-3279.

The requests we receive through the contact form make up an internal contacts database. It is not distributed, disclosed or sold.

We only collect the information you enter in the form. Required: full name, email, contact language, service of interest, message and acceptance of this policy. Optional: company and phone number.

If you prefer not to provide the required data, we will not be able to reply through the form, but you can contact us via WhatsApp, phone or email.

We do not use analytics, advertising or tracking tools. To protect the form against abuse, we use technical connection data for a few minutes to limit the number of submissions; it is not stored with your request.

We use your data only to respond to your inquiry or quote request and to follow up on that conversation. We do not sell it, share it for commercial purposes or use it to send you advertising without your consent. We do not make automated decisions with it.

Before you submit the form, we ask for your express consent, which is recorded electronically when you check the acceptance box. You may withdraw it at any time by writing to us; withdrawal has no retroactive effect.

Only the Multiservicios Jorvira staff who handle requests.

For the form to work, technology providers process the data on our behalf and only for this purpose: the website hosting provider, GoDaddy (GoDaddy Operating Company, LLC), Resend (Resend, Inc.), which delivers the request by email, and our email provider, which hosts the company inbox.

These providers may store or process the information on servers located outside Costa Rica, mainly in the United States. By accepting this policy, you expressly authorize that transfer for the stated purpose, in accordance with article 14 of Law No. 8968.

If you choose to message us on WhatsApp, that conversation is governed by WhatsApp's terms and privacy policy.

We keep your request for as long as needed to handle it and follow up, for up to 12 months from the last contact, unless a business relationship requires keeping it longer or a legal obligation demands it. After that, we delete it.

You may request, free of charge, access to your personal data, its rectification or deletion, and withdraw your consent by writing to soporte@multiserviciosjorvira.com. We will handle your request within five business days of receiving it, as set out in article 7 of Law No. 8968. To protect your information, we may ask you to confirm your identity.

If you believe your rights were not respected, you may file a complaint with Costa Rica's Data Protection Agency (Prodhab).

This site is intended for adults and businesses. If you are a minor, please ask your parent or legal guardian to contact us.

The site uses a single cookie, needed to remember the language you chose. It contains no personal data and is not used for tracking. It lasts up to one year and you can delete it from your browser.

Your browser also temporarily remembers that you already saw the welcome animation, so it does not repeat. This is not personal data and it is cleared when you close the browser.

We apply reasonable technical measures to protect the information, such as an encrypted connection, checks on the data the form receives and limits on the number of submissions. No system is completely infallible, but we work to reduce the risks.

After a job we may send you a personal link to leave a review. To create it we store your first name with your last-name initial and the service you received; the link works only once and expires after 30 days.

If you leave a review, we publish on this site your first name with your last-name initial (for example, “María R.”), the rating, your comment, the service and the month we published it. We only do so with your consent, which you give by checking the box on the review form.

We check each review before publishing it. We publish every genuine review, including negative ones; we only remove reviews containing spam, insults or other people's personal data. We never edit what you write. For visitors viewing the site in another language, we may show a translation of your comment made by us, marked as a translation and with your original text always available; that translation is not sent to any external service.

Your review stays published for as long as this section exists. You may ask us at any time to take it down or delete it by writing to soporte@multiserviciosjorvira.com, and we will do so within the period stated in section 7. Unused links are deleted 30 days after they expire, and used ones after 90 days.

We may update this policy when the way the site works changes. The date of the last update appears at the top.